Decades-old local web hosting cooperative to unplug servers and close doors
The Pioneer Valley was stunned when the following announcement was found on the Gaia Host website on May 1st, 2019:
Affected Services: Gaia Host Operations Planned Shutdown on August 1, 2019
After a few years of deteriorating service response times, the company's founder and ultimately sole owner/employee finally called it quits.
The following was posted to their Status Alert page:
Gaia Host Collective is shutting down as of August 1, 2019
After 15 years of service, Gaia Host Collective LLC will be shutting down operations as of August 1, 2019
If you are a customer of Gaia Host you will need to choose to move all services away from Gaia Host before the August 1, 2019 deadline. There will not be a grace period.
As many of you know Gaia Host has struggled with customer support responsiveness for more than a year. That struggle has become acute in the last 6 months. We have continued to provide near 100% uptime for all our services and hosting server infrastructure, but the support for those has been horrible. Deep apologies to the customers that experienced frustration and stress as a result of the support issue.
From now until final shutdown of Web and Email Hosting services on August 1, 2019 Gaia Host phone support is only available for urgent downtime related issues.
If you are having a Web or Email Hosting service downtime issue please call 1-800-672-8060, extension 8.
If you are having a billing, support, or service move related issue, please email email@example.com or follow instructions on the gaiahost.coop web site. Please be patient for a response, creating multiple tickets slows response.
Thank you for your years of service, well wishes on your work.
Customers looking to move to a new web hosting company can count on Montague WebWorks to get them up and running fast -- even within days -- if they call early and get us the info they need.
We do not support WordPress at our location, but can move you on to our own RocketFusion platform quickly, and even give it a mobile-friendly template if you don't already have one.
First, peruse our list of Mobile-friendly Website Templates.
Make a choice, and then call Mik Muller at 413-320-5336, or fill out our contact form, and we'll get back to you right away.
We will miss our friends over at Gaia Host, and wish Charles well in future endeavors.
Mik and the gang, MWW
Posted: to WebWorks News on Fri, May 10, 2019
Updated: Fri, May 10, 2019